Shipping and Returns Policy

Thank you for shopping with CanadianPeps.com. This Shipping and Returns Policy outlines the terms and conditions regarding the shipping and return of products purchased from our website. Please read carefully before making a purchase.

1. Shipping Policy

Shipping Region:
We currently only ship to Canadian addresses. We do not offer international shipping.

Order Processing Time:
Orders are processed during business hours from Monday to Friday, excluding Canadian holidays. Orders placed on weekends or holidays will be processed on the next business day. Once your order is placed, you will receive an order confirmation email. After processing, you will receive a shipping confirmation email with tracking information.

Shipping Methods:
We offer shipping by Canada Post or Federal Express depending on availability and your location.

Delivery Time:
Shipping times vary depending on the shipping method selected and your location within Canada. Please note that delivery times are only estimates and may vary due to unforeseen circumstances such as weather, or issues with the carrier.

Shipping Fees:
Shipping costs are calculated based on the shipping method chosen and the weight and size of your order. The total shipping cost will be displayed at checkout before you confirm your purchase.

Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through the carrier’s website.

Shipping Delays:
While we aim to ship orders promptly, there may be instances where delays occur due to factors beyond our control, such as weather conditions, carrier delays, or unforeseen circumstances. We are not responsible for any shipping delays once the package is with the carrier.

2. Returns and Exchanges Policy

Returns and Exchanges:
Due to the nature of our products, we do not accept returns or exchanges unless the product is defective. If you receive a defective product, please contact us within 7 days of receiving your order. Any requests for returns or exchanges after this period will not be accepted.

Defective Products:
If you receive a defective product, please contact us immediately at [email protected] with the following details:

Your order number.
A description of the defect.
Photographic evidence of the defect (if applicable).

We will review your request and, if the product is confirmed to be defective, we will provide a replacement or a full refund to your original payment method. If a replacement is not available, we will issue a refund.

Return Shipping for Defective Products:
If we determine that the product you received is defective, we will cover the cost of return shipping. We will provide you with a pre-paid shipping label to return the defective item.

Non-Defective Products:
We do not accept returns for non-defective products. Due to the nature of the products we sell (research-grade supplements and related items), we cannot offer returns or exchanges for any other reason.

Refunds:
Refunds will only be issued for defective products, and they will be processed to your original method of payment. Please allow up to 7-10 business days for the refund to appear in your account after it has been processed.

Cancellations:
If you wish to cancel your order, please contact us as soon as possible at [email protected]. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. Once an order has been shipped, it cannot be canceled, and our return policy will apply.

3. Order Modifications

Once an order has been placed, we are unable to modify it (e.g., changing the shipping address, adding or removing products). If you need to make any changes, please contact us as soon as possible at [email protected]. We will do our best to accommodate changes before the order is processed or shipped.

4. Lost or Damaged Shipments

In the rare event that your order is lost or damaged in transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue. If your package is lost, we may file a claim with the carrier and either replace the items or issue a refund.

Please note: We are not responsible for lost or damaged items once they have been delivered to the shipping address provided. We recommend checking your order status regularly and contacting the carrier directly if your package appears to be delayed or lost.

5. Incorrect Shipping Address

It is the responsibility of the customer to provide the correct shipping address at the time of order. We are not responsible for delays, misdeliveries, or non-delivery caused by an incorrect address. If an incorrect address is provided, please contact us immediately. If the order is already shipped, we may not be able to make changes to the address.

6. Gift Cards

Gift cards are not eligible for return, exchange, or refund unless required by law. If your gift card is lost, stolen, or used without authorization, please contact us as soon as possible.